CONSUMER CONCERN “How do you ensure that the ingredients you use are produced in a safe and sustainable way?” It is important that every product we offer is safe, is of high quality and is produced in an environmentally as well as socially sustainable way. All new suppliers are audited and approved by the supplier assurance team before we sign a contract with them. Our team also focuses on addressing food safety and sustainability risks and issues related to ingredients we buy from our suppliers. Furthermore, we have monitoring programmes to verify the safety and quality of purchased raw materials. collaboration. If there are breaches of the requirements we terminate the contract. To be proactive, we have regular dialogues with suppliers, customers and colleagues at our sites. We stay updated through NGO and authority reports, trainings, newsletters and media. Based on this we prioritise our actions towards a country or region, a product or an entire category or specific suppliers. These dialogues are often a good opportunity to share experiences, practices and elaborate our expectations towards the suppliers. We evaluate our suppliers on an ongoing basis, and take actions based on the outcome of the assessments. These actions can include dialogue about sensitive topics, and visits or audits to verify how the suppliers manage and control their production and supply chain. We follow up on necessary improvements and if the supplier has an unresolved issue we stop trading until it is safe to use ingredients from that supplier again. Our code of conduct for suppliers is included as a mandatory demand in supplier contracts and a foundation for dialogue and Elif Dayioglu Davidsen Supplier Assurance Specialist, Arla 21
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